Privacy Policy

1. Collection of Personal Information

We collect personal and health-related information that is reasonably necessary for us to provide quality dental care. This may include:

• Name, address, date of birth, email, phone number
• Medical history, dental records, referral details
• Health insurance or Medicare information
• Payment details (including credit card or billing info)
• Website usage data, including IP address and cookies

Information may be collected directly from you, through our website, over the phone, in person, or via third-party service providers involved in your care or in the management of our practice.

2. Use of Personal Information

Your personal information is used to:

• Deliver dental and related health services
• Manage bookings, reminders, and follow-up care
• Comply with regulatory and legal obligations
• Improve our clinical and customer service processes
• Send you practice updates, health tips, promotions, and service offerings

By submitting, you agree to hear from us with oral health insights, personalised care reminders, and limited-time offers. You may unsubscribe at any time.

3. Disclosure of Personal Information

We may disclose your information to:

• Other healthcare providers involved in your treatment
• Laboratories or specialist service providers
• Health insurers and government agencies (e.g. Medicare, DVA)
• IT or marketing service providers under strict confidentiality agreements
• Regulatory authorities when legally required

We do not sell or rent your personal data to third parties.

4. Storage & Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure. This includes secure servers, encryption protocols, access controls, and staff training on privacy practices.

Some third-party services we use may store data overseas. Where this occurs, we ensure that appropriate data protection measures are in place.

5. Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate, out-of-date, or incomplete. Please contact our Privacy Officer at info@cleardental.com.au for assistance.

6. Complaints

If you have concerns about the handling of your personal information, please contact us. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Cookies & Website Analytics

We use cookies and analytics tools to improve our website’s performance and user experience. You can adjust your browser settings to disable cookies, though some features may not function correctly.

8. Policy Updates

This Privacy Policy may be updated periodically. The most recent version will always be available on our website.

Website Privacy Disclosure for Microsoft Clarity

We use Microsoft Clarity to better understand how visitors interact with our website. Clarity helps us improve your browsing experience by collecting anonymized data such as mouse movements, clicks, and scrolling behavior.

All data is processed in accordance with Microsoft’s Privacy Policy, and no personally identifiable information is collected or shared.

By continuing to use our website, you consent to this data collection for analytics and site improvement purposes.